Refund Policy

All products sold on this site are digital files delivered by download — we do not sell physical goods. Because of this, purchases are final and not eligible for refund, cancellation, or exchange once the product has been made available for download or access, in accordance with EU consumer law on digital content (see Section 1 below).

1. Legal Basis — Loss of the Right of Withdrawal

Under Directive 2011/83/EU on consumer rights, consumers normally have a 14-day right to withdraw from an online purchase. However, Article 16(m) of that Directive provides that this right does not apply to contracts for digital content not supplied on a tangible medium, once performance has begun, provided the consumer has given prior express consent to immediate delivery and has acknowledged the resulting loss of the right of withdrawal.

By completing your purchase and confirming immediate delivery at checkout, you give this express consent. Your right of withdrawal is therefore lost as soon as the download link is issued or the file becomes accessible to you — whichever happens first.

2. No Refunds for Change of Mind

Because of the nature of digital products, we cannot "take back" a file once it has been downloaded or accessed. We are therefore unable to offer refunds, cancellations, or exchanges for change of mind, incorrect purchase, or failure to read the product description before buying. Please review each product's description, previews, and license terms carefully before completing your purchase.

3. Exceptions — Faulty or Non-Conforming Files

This policy does not affect your statutory rights under Directive (EU) 2019/770 on digital content. If the file you purchased is corrupted, technically unusable, or materially does not match its product description, contact us within 14 days of purchase at info@prizmostudio.com. We will investigate and, where the issue is confirmed, provide a corrected file, a replacement, or — where a fix is not possible — a refund for the affected item.

4. Duplicate or Failed Payments

If you believe you were charged more than once for the same order, or a payment failed but a charge still appears on your statement, contact us at info@prizmostudio.com with your order reference so we can verify it with our payment provider and correct it.

5. Custom 3D Banner Commissions

Bespoke commissions are subject to the specific terms (including any deposit and refund conditions) agreed with you individually by email before work begins, since these involve custom work rather than an off-the-shelf digital product.

6. Contact

For any question about this policy or an order, reach us at info@prizmostudio.com.